CUSTOMER SERVICE ACCOUNT MANAGER/PA

Due to rapid growth, our client is now seeking a Customer Service Account Manager/PA to assist the Director with the day-to-day running of key accounts & customers.

A very exciting role opportunity to work within the automotive sector.

Key Responsibilities:

• Customer Relations: Manage daily customer interactions, including handling technical queries, sales of parts and accessories, and ensuring a high level of customer service.
• Supplier Management: Build and maintain strong relationships with suppliers to ensure smooth and efficient operations.
• Sales Management: Manage incoming sales enquiries for both new and used machinery, providing a seamless purchasing experience. Whilst the focus will be on the Agricultural customers, there may be a requirement to support the electric/bike business too as and when required.
• Administration: Management of CSR systems, invoicing, order processing and general administrative duties.

To be considered you must possess  the following attributes:

• Industry Experience: Previous experience in the Power sports, agricultural, 4x4, or plant machinery industries is preferable.
• Technical Knowledge: Ideally, candidates will have technical knowledge of machinery, whether from a mechanical or sales background.
• Customer Focus: Experience in a customer-focused environment, with the ability to handle both B2B and B2C relationships.
• Location: Candidates should be based locally to the CV13 area.
• Driving Licence: A full UK driving licence is required.

Our client is looking to start someone asap, the process will involve one interview via Teams and if successful a second interview face to face.

Working hours - 8.00am to 5.00pm Monday to Friday, opportunities for overtime are available. 

A passion for customer service is a must!

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