Are you looking to join a company where training and development is encouraged? Then this is the career for you. We are currently recruiting for a Customer Service Executive to join our highly successful client in the Bingham area of Nottingham.

About the Client:

Our client is a UK-based company in the industrial and commercial sector, sourcing a wide range of products from global suppliers and working with a network of distributors across the country. 

Job Role:

As a Customer Services Manager you will be managing a small team of customer service executives. You will work as part of the team along side the customer service exectuives.

Pay and Benefits:

• £35,000 per annum
• 37.5 hours per week - Working Monday - Friday 9:00 - 17:00. (You will be required to work 1 Sunday a month)
• 33 days holiday (includes 8 bank holidays)
• Private Medical cover
• 3% pension contribution
• Discretionary performance bonus
• On-site Gym
• Retail Discounts scheme

Responsibilities:

• Be the first point of contact to customers on the telephone and via the 3 shared email inboxes
• Manage a small team of Customer Service Executives (3 CSE) 
• Deal with staff absences, appraisals & assist in any staff training and onboarding within the customer services department
• Help to resolve queries relating to products, deliveries, damages, missing parts, quotations etc
• Deal confidently with negotiations/discussions with the customer around replacements/returns of damaged goods/goods sent in error etc
• Maintaining continuous contact with customers who have long lead times on deliveries
• Be committed to continuous improvement to processes within the Customer Services department
• Build and maintain relationships with key stakeholders; warehouse, finance, marketing

Qualifications / Experience

• Experience in a similar role within an e-commerce environment is essential (industrial, commercial & distribution)
• Strong IT skills (Google Drive) and phone systems (Cisco).
• Experience of working in line with KPIs.
• Working knowledge of CRM tools
• Ability to deal with a variety of daily issues, multi task and prioritise work.
• Methodical with high attention to detail and accuracy.

Next Steps:

Apply with your CV and an initial video interview will be arranged to discuss the role further. When you’ve successfully completed this step you will then potentially have a face to face interview arranged with the client.

If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: https://www.thornbakerindustrial.co.uk/job-search

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