Are you a customer-focused professional with a passion for delivering outstanding service? Do you thrive on building relationships and finding solutions for customers? If so, we have an exciting opportunity for you!

About the Client:

Our client is a UK-based company in the industrial and commercial sector, sourcing a wide range of products from global suppliers and working with a network of distributors across the country. 

Job Role:

We’re looking for an enthusiastic Senior Customer Service Advisor / Customer Success Executive to join our client based in Bingham. This is a high-level customer service role where you’ll be the first point of contact for inbound calls and email queries, providing exceptional support and solutions to our customers.

Pay and Benefits:

• £30,000 per annum
• 37.5 hours per week - Working Monday - Friday 9:00 - 17:00. (You may be required to work 1 Sunday a month)
• 33 days holiday (includes 8 bank holidays)
• Private Medical cover
• 3% pension contribution
• Discretionary performance bonus
• On-site Gym
• Retail Discounts scheme

Key Responsibilities:

• Handling inbound customer calls and email queries professionally and efficiently
• Proactively suggesting alternatives when items are out of stock, advising on restock dates, and managing backorders
• Providing expert product knowledge and guidance to customers
• Building strong relationships and ensuring a positive customer experience at every touchpoint
• Collaborating with internal teams to resolve customer inquiries quickly and effectively

About You:

• Experience in a high-level customer service, client support, or account management role
• A confident and engaging communicator with a problem-solving mindset
• Ability to think proactively and suggest alternatives to meet customer needs
• Strong attention to detail and excellent organizational skills
• Enthusiastic, customer-focused, and eager to go the extra mile

Next Steps:

Apply with your CV and an initial video interview will be arranged to discuss the role further. When you’ve successfully completed this step you will then potentially have a face to face interview arranged with the client.

If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: https://www.thornbakerindustrial.co.uk/job-search

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