We are recruiting for a Order Processor to join our highly successful Optical client in the Caerphilly Area. Are you looking for a potential permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you. 

About the Client:

Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has of over 7,200 stores, 39,000 employees. 

Job Role:

To deliver excellent customer service whilst balancing customer demands.

Pay and Benefits:

• £11.99 per hour 
• Working Hours - 7am - 4pm (30 mins unpaid break) 
• Hours: Monday to Friday 
• Company Pension up to 5% matching 
• Life insurance - 3.5 times your salary
• Work within a small team (8-9 people)
• Share Save Scheme 
• 33 days holiday allowance (including bank holidays)

Responsibilities?

• Sort new orders into frame types and stock / RX
• Using glazing start 250 programs, accurately register new glazing orders, P&A’s to glazing tray numbers.
• Contract review and assess all orders and returns for processing
• Ensure all Tess scanners are calibrated daily and maintained to good working order
• Using Tess scanners, scan new orders, return order frames and paperwork for order entry
• Monitoring of the department. reports, monitoring P&A frame reciept, advising management of lab delays and issues adding call log information
• Order package frames from suppliers, logging details and monitoring receipt
• To process all manual credits using AS400 and Salesforce tool
• To confirm the fax or manual order via AS400
• To retrieve paperwork and interrogate ordering process
• To enter new orders on the ordering system
• To generally assist with administrative duties as directed by the CRM Management team
• To respond and action all expeditor cases raised by CRM teams on Salesforce
• To liase with members of the customer service team to prioritise jobs through the factory and to report on potential delays
• To work Saturdays as needed by the business to service business needs

Must have Qualifications/Experience:

• Customer focused
• Excellent PC and administration skill
• Good communication skills – confident
• Ability to work as part of a multi-disciplined team
• Previous Experience of having worked in a Customer services environment.
• Ability to work in a fast paced Enviroment
• Attention to detail

DESIRABLE:

• Previous knowledge of working alongside or in a manufacturing environment
• Understanding of optical principles
• Optical glazing experience preferred

Next steps:

Click APPLY NOW to send us your CV so that we can progress your application.  When you’ve successfully registered and attended a walkaround/informal interview you will receive a date to start with our client, usual turnaround time is a week.

If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: https://www.thornbakerindustrial.co.uk/job-search

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